Privacy Policy

ORLENZA (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or contact us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information you provide to us:

• Name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely by third-party payment providers)

• Order details and purchase history

• Communications with our customer support team

• Marketing preferences and newsletter subscriptions

Information collected automatically:

• IP address

• Browser type and device information

• Pages visited and time spent on our website

• Referring website or source

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process, fulfill, and deliver your orders

• Send order confirmations, shipping updates, and receipts

• Provide customer support and respond to inquiries

• Process returns, refunds, and exchanges

• Improve our website, products, and services

• Send marketing communications where permitted (you can opt out at any time)

• Detect and prevent fraud or misuse

• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, including:

• Payment processors

• Shipping and delivery carriers

• Website hosting and analytics providers

• Email and marketing service providers

• Legal or regulatory authorities when required by law

These providers are only given the information necessary to perform their services and are expected to protect your data.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences

• Keep items in your cart

• Analyze website traffic and performance

• Improve your browsing experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website features.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Object to or restrict certain processing

• Withdraw consent for marketing communications

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at orlenza.beauty@gmail.com. We may need to verify your identity before responding.

8. Marketing Communications

If you subscribe to our marketing emails, you can unsubscribe at any time using the link in the email or by contacting us. We may still send you essential transactional messages related to your orders.

9. Children’s Privacy

Our website and products are not intended for children under [13/16] years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

11. International Data Transfers

Your information may be processed and stored in countries other than your own. Where required, we take steps to ensure your information receives an appropriate level of protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

ORLENZA
Email: orlenza.beauty@gmail.com
Phone/WhatsApp: +92 302 6162551