Refund and Returns Policy

We want you to feel confident in your ORLENZA purchase. If something isn’t right, our team is here to help.

Return Eligibility

You may request a return within [7] days of delivery if:

• The item is unused, unopened, and in its original packaging.

• The item is damaged, defective, or incorrect upon arrival.

• The item was not what you ordered.

For hygiene and safety reasons, opened or used beauty products cannot be returned unless they arrived damaged or defective.

To be eligible, please keep the original packaging, seals, and any included documentation. Items returned without prior approval may not be accepted.

How to Request a Return

To start a return, contact us at orlenza.beauty@gmail.com or +92 302 6162551 with:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos (if the item is damaged, defective, or incorrect)

Our team will review your request and provide return instructions. Please do not send items back without prior approval—returns sent without authorization may not be processed.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within [48–72] hours of delivery with your order number and clear photos of the item and packaging. We will arrange a replacement or refund, including any applicable shipping costs.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within [5–10] business days of approval.

Please note:

• Original shipping fees are non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).

• Return shipping costs are the customer’s responsibility unless the return is due to our error.

• Bank or payment provider processing times may vary.

Exchanges

If you received a damaged, defective, or incorrect item, we will arrange a replacement subject to availability. If the item is unavailable, we will offer a refund. For hygiene reasons, we do not offer exchanges for opened or used products.

Non-Returnable Items

The following cannot be returned:

• Opened or used beauty products (unless damaged or defective on arrival)

• Items without original packaging or seals

• Free gifts, promotional items, or samples

• Items returned after the return window

Cancellations

If you wish to cancel your order, please contact us as soon as possible. We can cancel orders that have not yet been processed or dispatched. Once an order has shipped, our standard return policy applies.

Late or Missing Refunds

If you have been approved for a refund but have not received it within the stated timeframe:

1. Check your bank account or payment provider again.

2. Contact your bank or payment provider—processing times can vary.

3. If the issue persists, contact us at orlenza.beauty@gmail.com and we will assist you.

Contact Us

For any questions about returns or refunds, please reach out:

ORLENZA
Email: orlenza.beauty@gmail.com
Phone/WhatsApp: +92 302 6162551
Support Hours: [Monday–Saturday, 10:00 AM – 6:00 PM PKT]

Simple care. Premium feel.