Terms & Conditions
Welcome to ORLENZA. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. About Us
ORLENZA provides beauty care products designed for everyday routines, with a focus on quality, care, and a premium experience. Throughout these Terms, “ORLENZA,” “we,” “us,” and “our” refer to ORLENZA.
2. Eligibility
By using our website or placing an order, you confirm that you are at least [18] years of age (or the age of majority in your jurisdiction) and that you have the legal capacity to enter into these Terms. If you are under the required age, you may use our website only with the involvement of a parent or guardian.
3. Products & Information
We aim to display product details, images, and colors as accurately as possible. However, slight variations may occur due to screen settings, photography, or product updates. Product descriptions are provided for general information and are not intended as medical advice.
Always read the product label and ingredients before use. If you have sensitive skin, allergies, or a medical condition, consult a qualified professional before using any product. Discontinue use if irritation occurs.
4. Orders & Pricing
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including in cases of:
Pricing or description errors
Suspected fraud or unauthorized activity
Stock unavailability
Violation of these Terms
Prices are displayed in [PKR] and may change without notice. The price applicable to your order is the price shown at checkout at the time of purchase. If a pricing error is identified after your order is placed, we may contact you to confirm or cancel the order.
5. Payments
Payments are processed through secure third-party payment providers. By placing an order, you agree to provide accurate and complete payment information and authorize us to charge the applicable amount. We do not store full payment card details on our servers.
6. Shipping & Delivery
Shipping and delivery are governed by our Shipping & Delivery policy, which forms part of these Terms. Please review that page for processing times, estimated delivery, rates, and related details.
7. Returns & Refunds
Returns and refunds are governed by our Returns & Refunds policy, which forms part of these Terms. Please review that page for eligibility, timelines, and procedures. For hygiene and safety reasons, opened or used beauty products are generally non-returnable unless damaged or defective on arrival.
8. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in the Privacy Policy.
9. Intellectual Property
All content on our website—including the ORLENZA name, logo, branding, text, images, graphics, product designs, and page layouts—is owned by or licensed to ORLENZA and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
10. Acceptable Use
You agree not to:
Use our website for any unlawful purpose
Attempt to gain unauthorized access to our systems or accounts
Interfere with the security or operation of our website
Submit false, misleading, or fraudulent information
Copy, scrape, or misuse our content or data
Impersonate ORLENZA or any other person or entity
We reserve the right to restrict or terminate access to our website for violations of these Terms.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of those third parties. Accessing third-party links is at your own risk, and we encourage you to review their terms and policies.
12. Limitation of Liability
To the fullest extent permitted by law, ORLENZA and its team shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services—including loss of profits, data, or goodwill. Our total liability for any claim relating to an order shall not exceed the amount you paid for that order.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws that cannot be excluded.
13. Indemnification
You agree to indemnify and hold harmless ORLENZA and its team from any claims, losses, liabilities, damages, or expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of our website or products.
14. Product Use & Disclaimer
Our products are intended for external cosmetic use only, unless otherwise stated on the label. Results may vary from person to person. ORLENZA does not guarantee specific outcomes. Always follow the instructions on the product packaging.
15. Governing Law
These Terms are governed by the laws of [Pakistan]. Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of [your city/region, Pakistan].
16. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted means you accept the updated Terms. We encourage you to review this page periodically.
17. Contact Us
If you have questions about these Terms & Conditions, please contact us:
ORLENZA
Email: orlenza.beauty@gmail.com
Phone/WhatsApp: +92 302 6162551
Support Hours: [Monday–Saturday, 10:00 AM – 6:00 PM PKT]
Simple care. Premium feel.