Shipping & Delivery
At ORLENZA, we aim to process and deliver your order carefully and efficiently—so your everyday beauty routine arrives simply and reliably.
Order Processing
Orders are typically processed within [1–3] business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
You will receive an order confirmation email once your order is placed. A separate shipping confirmation email with tracking information will be sent once your order has been dispatched (where tracking is available).
Shipping Times
Estimated delivery times after dispatch are:
Within Pakistan: [2–5] business days
International: [7–14] business days
Delivery times are estimates and may vary due to location, carrier delays, customs processing, or public holidays. Remote areas may require additional time.
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and order size.
Standard Shipping: [Rs. XXX] or [calculated at checkout]
Free Shipping: Available on orders over [Rs. XXXX] (within Pakistan) — [remove if not applicable]
Any applicable shipping charges will be clearly shown before you complete your order.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with tracking details, where available. You can use this information to follow your order’s progress. If you do not receive tracking details within [3] business days of your shipping confirmation, please contact us.
Delays & Delivery Issues
While we work to deliver your order on time, delays can occasionally occur due to circumstances beyond our control, such as weather, carrier disruptions, or customs.
If your order is delayed, lost, or marked as delivered but not received, please contact us at orlenza.beauty@gmail.com or +92 302 6162551 within [7] days of the expected delivery date so we can assist you.
Incorrect Address
Please ensure your shipping address and contact details are correct at checkout. ORLENZA is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible—we will try to update your order before dispatch, but we cannot guarantee changes after processing.
International Orders
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees charged by their country. These charges are not included in our prices or shipping fees. Customs processing may also affect delivery times.
Contact Us
If you have any questions about shipping or delivery, please reach out:
ORLENZA
Email: orlenza.beauty@gmail.com
Phone/WhatsApp: +92 302 6162551
Support Hours: [Monday–Saturday, 10:00 AM – 6:00 PM PKT]